Refund policy

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return for valid reason in an exchange.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at ivisioneyeware@gmail.com or mobile/WA no.9867309632

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at ivisioneyeware@gmail.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item

Refunds

In case Order cannot be satisfied by iVision Eyeware & cancelled on its own discretion or due to unavailability of product Item. In this case customer will be notified by iVision Eyeware & full refund will be made on his/her original payment method within 10 business days. (Please remember it can take some time for your bank or credit card company to process and post the refund too.) 

In case return been initiated by the customer, IVision Eyeware will notify you once received request and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. (Please remember it can take some time for your bank or credit card company to process and post the refund too). 

If more than 15 business days have passed since we’ve approved your return, please contact us at ivisioneyeware@gmail.com.